- ZEALS Co.,ltd
- Zeals is the #1 Japanese conversational commerce solution, driving an average 9.6% conversion rate across more the 1.5 million monthly active users. Using human-designed conversation flows in Instagram DMs, Zeals enables brands to build personalized, automated conversations with their consumers and develop deeper understanding of their preferences while creating a delightful, seamless shopping experience. Backed by Salesforce Ventures, Z Venture Capital and others, Zeals has helped over 480 customers across +550M individual interactions to acquire faster, monetize better, and discover more about their consumers.
Chat Commerce: A Solution for Maximizing CVR and LTV
'Chat Commerce' is a solution provided by ZEALS that leverages the power of chatbots, chat applications, and communication design to maximize conversion rates (CVR) and customer lifetime value (LTV).
Delivering Purchase Experiences that Reinforce First-time Buyer Decisions
With Chat Commerce, we enable brands to leverage user insights through carefully designed chatbot experiences on platforms such as LINE and Instagram. By delivering tailored interactions that validate and support buyers' decisions, we drive up both CVR and LTV.
The Essential Role of 'Communication Design' in Maximizing CVR and LTV
We have an in-house team of 80 communication designers who are professionals in building customer experiences. Through our tailored customer journeys, buyers can develop a deeper understanding of a brand’s product or service. This depth of understanding bolsters their confidence in making purchase and contract commitments.
Enhancing Customer Experiences with 'Generative AI'
Since the debut of GPT-3 in 2020, we have been researching and verifying a range of large-scale language models. Beginning in April of this year, in collaboration with the University of Tokyo's Matsuo Institute, we've launched a Proof-of-Concept to investigate the potential of generative AI within Chat Commerce. By leveraging cutting-edge technologies, we aspire to offer increasingly personalized customer interactions to a wider array of businesses.