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19th - 20th, October 2023
@ TOKYO MIDTOWN
& THE RITZ-CARLTON

SPEAKERS

Thank you for attending
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Fumiharu Hori Japan Airport Terminal Co.,Ltd.
Fumiharu Hori New
Japan Airport Terminal Co.,Ltd.
deputy vise president,degital business office

Born in Yamagata Prefecture. He is currently promoting DX and marketing strategies for Haneda Airport so that all customers can use Haneda Airport safely, securely and comfortably.

Session

10/20

[RC-4] Customer Success and Loyalty Programs - What It Takes to Build Long-Term Fans